Legal

Refund & Cancellation Policy

Last updated: 22 July 2026

This Refund & Cancellation Policy applies to all digital products sold on figuringoutfinance.com by Figuring Out Finance (owned and operated by Ankit Gupta, sole proprietor). Please read it carefully before making a purchase.

Digital products — please choose carefully. Because every product is a downloadable PDF that is personalised, watermarked, and delivered instantly to your email, purchases are generally non-refundable once the file has been delivered. This is standard practice for digital goods, as they cannot be "returned".

1Cancellation

Orders for digital products are fulfilled automatically and immediately after payment. As a result, an order cannot be cancelled once payment is completed and the file has been generated and emailed to you.

2When we do offer a refund

We stand behind our products. We will issue a full refund in the following genuine cases:

Payment deducted but product not delivered — if your payment succeeded but you did not receive your PDF, and we are unable to deliver it to you after you contact us.
Duplicate payment — if you were accidentally charged more than once for the same order, the extra amount is refunded in full.
Corrupt or unreadable file — if the delivered file is technically faulty and we are unable to provide a working replacement.
Wrong product delivered — if you received a different product from the one you paid for and we cannot supply the correct one.

3When a refund does not apply

You changed your mind after the file was delivered.
You bought the wrong product by mistake but received exactly what you ordered.
The content did not match a personal expectation not described on the product page (product descriptions define what is included).
You were unable to clear an exam or interview. Our material is a study aid; outcomes are not guaranteed.
You did not receive the email but the file was successfully delivered — please check your Spam/Promotions folder and contact us; we will re-send it free of charge rather than refund.

4Voluntary support contributions

Voluntary "Support My Work" contributions are non-refundable, as they are given willingly and are not tied to any product.

5How to request a refund

Email figuringoutfinanceofficial@gmail.com within 7 days of your purchase with:

your Order ID,
the name and email used at checkout, and
a short description of the issue (with a screenshot, if relevant).

6Refund timelines

Once a refund is approved, it is initiated to your original payment method. The amount is typically credited within 5–7 business days, depending on your bank or payment provider's processing time. In line with RBI guidelines, refunds are always made to the original payment method unless you specifically agree otherwise.

Nothing in this policy affects your statutory rights under the Consumer Protection Act, 2019.

7Contact

For any billing or refund query, reach us at figuringoutfinanceofficial@gmail.com or through our Contact page. We aim to respond within 1–2 business days.